Privacy Policy

At Urban Threads, we believe your privacy deserves the same level of protection and reliability that we build into our premium outdoor gear. This Privacy Policy explains how we collect, use, and safeguard your personal information when you explore our collection of 3-in-1 jackets, technical base layers, and adventure essentials.

1. Information We Collect

To provide you with the best possible shopping experience for your outdoor adventures, we collect the following types of information:

Personal Information You Provide

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details, PayPal account information (processed securely through our payment partners)
• Order Details: Products purchased, size preferences, and shipping requirements
• Communication Records: Correspondence with our adventure-ready support team

Automatically Collected Information

• Device Information: IP address, browser type, device type, and operating system
• Browsing Data: Pages visited, products viewed, and time spent on our site
• Location Data: General geographic location to provide relevant shipping options and regional content

2. How We Use Your Information

We use your information with the same precision and care that goes into designing our technical outdoor gear:

• Order Fulfillment: Process your purchases and deliver your gear worldwide (excluding some remote areas in Asia)
• Customer Service: Provide expert support through our adventure-ready team at [email protected]
• Personalization: Recommend relevant products like base layers and avalanche safety gear based on your browsing preferences
• Security: Protect against fraud and unauthorized transactions with military-grade security measures
• Communication: Send order updates and respond to your inquiries about our outdoor equipment

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to designing our specialized outdoor apparel:

• Service Providers: Trusted partners who help with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is as important to us as the reliability of our 3-in-1 jacket systems:

• Secure Storage: Your data is stored on secure servers with industry-standard protection
• Payment Security: We use encrypted payment gateways and never store your full payment details on our servers
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law
• International Transfers: As a global retailer, your data may be processed outside your country of residence, always with adequate protection

5. Your Rights and Choices

You have control over your personal information, just as you have control over your outdoor adventures:

• Access & Correction: Request access to your personal data and correct any inaccuracies
• Data Portability: Request a copy of your data in a machine-readable format
• Deletion: Request deletion of your personal information, subject to legal requirements
• Marketing Preferences: Opt-out of marketing communications at any time
• Objection: Object to certain processing of your personal data

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure shopping
• Analytical Cookies: Help us understand how adventurers like you use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant outdoor gear recommendations

You can control cookie preferences through your browser settings. Note that disabling some cookies may affect your shopping experience.

7. International Data Transfers

As we serve outdoor enthusiasts globally (with limited exceptions in remote Asian regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for all international data transfers.

8. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to you when appropriate.

10. Contact Us

Thank you for trusting Urban Threads with your outdoor adventures and your personal information. We’re committed to protecting both with the highest standards of excellence.